Terms Of Service
HOTEL SAINT-CHARLES PARIS ★★★
Terms and Conditions of Sale (T&C)
Legal Notice • Privacy Policy • Consumer Mediation
About the Hotel
Welcome to the Hôtel Saint-Charles.
Located in Paris’s 13th arrondissement, in the heart of the Butte-aux-Cailles neighborhood, our 3-star hotel welcomes you to a quiet and pleasant setting, close to public transportation and Paris’s main tourist attractions.
Our team is committed to ensuring you have a comfortable, safe, and high-quality stay.
Our Services
- Fully air-conditioned hotel
- Terrace and garden
- 24-hour front desk
- Free Wi-Fi
- Non-smoking rooms
- Elevator
- Luggage storage
- Safe
- Buffet breakfast
- Wake-up service
- Taxi service upon request
Legal Notice
Company Name
HOTEL SAINT CHARLES
Legal Form
Simplified Joint-Stock Company (SAS)
Share Capital
€3,200
SIREN
572 097 475
SIRET
572 097 475 00014
RCS
Paris 572 097 475
Intra-Community VAT
FR45572097475
APE Code
5510Z – Hotels and similar accommodations
Address
6 rue de l'Espérance
75013 Paris
Phone
+33 (0)1 45 89 56 54
reception@saintcharleshotel.fr
Website
Customer Service
Our team is here to help with any questions you may have regarding your reservation or your stay.
Phone: +33 (0)1 45 89 56 54 Email: reception@saintcharleshotel.fr
Reservation Terms and Conditions
The applicable terms and conditions depend exclusively on the rate selected at the time of booking.
The Hôtel Saint-Charles offers the following rate categories, among others:
- Non-refundable and non-cancellable rate;
- Flexible rate, cancellable up to 7 days before arrival;
- Flexible rate, cancellable up to 24 hours before arrival;
- Flexible rate, cancellable up to the day of arrival (2:00 p.m.);
- Promotional offers subject to specific terms and conditions.
The specific terms and conditions applicable are reviewed before the reservation is confirmed and are included in the confirmation sent to the guest.
Breakfast
The breakfast buffet is not included in the room rate, unless a promotional offer or negotiated rate (for businesses, travel agencies, or tour operators) expressly provides for it.
Rates
- €12 per adult
- €6 per child up to and including age 12, upon presentation of proof of age.
Prices and Payment
Rates vary depending on the dates of stay, the booking period, and availability. The applicable prices are those displayed during the guest’s search and confirmed at the time of booking.
Rates are listed in euros (€) and include all taxes (TTC), excluding the tourist tax where applicable.
Depending on the selected rate, several payment methods may apply:
- Full payment at the time of online booking;
- Bank pre-authorization prior to arrival to guarantee the reservation;
- Payment according to the terms specified in the booked rate.
The property may require:
- a valid credit card;
- a valid form of identification;
- the presence of the person who made the reservation at check-in.
If the credit card preauthorization is declined or if the reservation cannot be guaranteed in accordance with the terms of the reserved rate, the hotel may cancel the reservation after notifying the guest.
Changes and Cancellations
The options for changes or cancellations depend exclusively on the rate booked.
The applicable terms and conditions are reviewed prior to confirming the reservation and are included in the confirmation sent to the guest.
Right of Withdrawal
In accordance with Article L.221-28 of the French Consumer Code, lodging services provided on a specific date or at specific intervals are not subject to the right of withdrawal.
Check-in and Check-out
Check-in
Rooms are available starting at 3:00 p.m.
Check-out
Rooms must be vacated by 11:00 a.m. at the latest.
Subject to availability, early check-in or late check-out may be offered for an additional fee.
Late-Night Arrivals
The front desk is open 24 hours a day.
However, to ensure a high-quality welcome and the security of the hotel, arrivals between 11:00 PM and 5:00 AM are only possible with prior approval from the Hôtel Saint-Charles.
Room Occupancy
Rooms are reserved exclusively for guests listed on the reservation or at check-in.
Any additional guests must be registered at the front desk.
The hotel reserves the right to refuse access to any unregistered person or to charge an additional fee when the terms of the reserved rate so provide.
Minors
The person making the reservation must be of legal age.
Minors not accompanied by a parent, legal guardian, or expressly authorized adult are not permitted to stay at the hotel alone.
Identity Verification
For security reasons, to prevent fraud, and to comply with legal obligations applicable to hotels, the Hôtel Saint-Charles may request the presentation of a valid official form of identification.
The hotel may also verify that the person presenting themselves at the front desk is indeed the person who made the reservation.
If a guest is unable to provide proof of identity or if the information provided appears to be clearly inaccurate, the hotel may refuse access to the room or cancel the reservation in accordance with applicable regulations.
Guest Conduct
Guests agree to respect the staff, other guests, and the hotel’s facilities.
Any behavior that is violent, threatening, abusive, discriminatory, or likely to disturb the peace of the hotel may result in the immediate termination of the stay, without a refund.
The following are specifically prohibited:
- parties;
- unauthorized gatherings;
- noise disturbances;
- any use of the rooms or common areas contrary to their intended purpose.
Damage
Any damage found in a room or in common areas may be billed at the actual cost of:
- repairs;
- replacement of equipment;
- any resulting downtime of the room.
No Smoking
In accordance with current regulations, the entire facility is strictly non-smoking.
Failure to comply with this ban may result in charges for:
- restoration costs;
- deodorization fees;
- fees related to the room being taken out of service when it cannot be immediately re-rented.
Lost and Found
Items found on the premises are held for a reasonable period of time.
They may be returned at the guest’s request, at the guest’s expense and under the guest’s responsibility.
Liability
The Hôtel Saint-Charles takes all reasonable measures to ensure the quality of the services provided.
Its liability is limited to the extent provided for by applicable French law.
Telemarketing
In accordance with Article L.223-2 of the French Consumer Code, any consumer may register free of charge on the Bloctel do-not-call list.
Consumer Mediation
In accordance with Articles L.611-1 et seq. of the French Consumer Code, any guest who has submitted a written complaint to the Hôtel Saint-Charles’s customer service department and has not received a satisfactory response may file a complaint with the consumer mediator free of charge.
The Hôtel Saint-Charles participates in the MTV (Tourism and Travel Mediation) program through the UMIH.
Mediator’s Contact Information
MTV – Tourism and Travel Mediation
P.O. Box 80 303
75823 Paris Cedex 17
Website: www.mtv.travel
Submitting a case to the mediator is free of charge and can only be done after a prior attempt to resolve the matter amicably with the establishment.
Personal Data Protection (GDPR)
Personal data collected by the Hôtel Saint-Charles is processed exclusively for the purposes of managing reservations, fulfilling the accommodation contract, maintaining customer relations, and complying with legal obligations.
In accordance with the General Data Protection Regulation (GDPR), each guest has:
the right of access;
the right to rectification;
the right to erasure;
the right to restriction of processing;
the right to object, under the conditions set forth in applicable regulations.
Any request regarding the exercise of these rights may be addressed to:
reception@saintcharleshotel.fr
Force Majeure
The Hôtel Saint-Charles shall not be held liable for the total or partial failure to fulfill its obligations in the event of force majeure or exceptional circumstances beyond its control.
Governing Law
These General Terms and Conditions of Sale are governed by French law.
In the event of a dispute, the parties shall endeavor to reach an amicable resolution. In the absence of an agreement, the French courts shall have jurisdiction, subject to applicable legal provisions and the prior use of the consumer mediation process where provided for.
Updates
These General Terms and Conditions of Sale may be amended at any time.
The applicable version is the one in effect on the date of the customer’s reservation.
Last updated: July 2026