Terms and Conditions of Sale (T&C)

Legal Notice – Privacy Policy – Consumer Mediation

About the Hotel

Welcome to the Hôtel Saint-Charles Paris.

Located in the heart of Paris’s 13th arrondissement, our 3-star hotel welcomes you to a quiet and pleasant setting, close to public transportation and Paris’s main tourist attractions.

Our Services

• Fully air-conditioned hotel
• Terrace and garden
• 24-hour front desk
• Free Wi-Fi
• Non-smoking rooms
• Elevator
• Luggage storage
• Safe
• Buffet breakfast
• Wake-up service
• Taxi service upon request

Legal Notice

Company Name

• HOTEL SAINT CHARLES

Legal Form

• Simplified Joint-Stock Company (SAS)

Share Capital

• €3,200

SIREN

• 572 097 475

SIRET

• 572 097 475 00014

RCS

• Paris 572 097 475

Intra-Community VAT

• FR45572097475

APE Code

• 5510Z – Hotels and similar accommodations

Address

• 6 rue de l'Espérance
• 75013 Paris

Phone

• +33 (0)1 45 89 56 54

Email

• reception@saintcharleshotel.fr

Website

• www.hotel-saint-charles.com

Customer Service

Our team is here to help with any questions you may have regarding your reservation or your stay.

• Email: reception@saintcharleshotel.fr
• Phone: +33 (0)1 45 89 56 54

Reservation Terms and Conditions

The applicable terms and conditions depend exclusively on the rate selected at the time of booking.

The hotel offers several rate categories:

• Non-refundable and non-cancellable rate.
• Flexible rate, cancellable up to 7 days before arrival.
• Flexible rate, cancellable up to 24 hours before arrival.
• Flexible rate, cancellable up to the day of arrival (2:00 p.m.).
• Promotional offers are subject to specific terms and conditions.

The specific terms and conditions are reviewed before the reservation is confirmed and are included in your confirmation.

Prices and Payment

Rates are listed in euros (€) and include all taxes (TTC), unless otherwise stated.

The tourist tax is never included in the displayed rate and must be paid directly to the hotel during your stay.

Depending on the rate selected, several payment methods may apply:

• Full payment at the time of booking, made directly online.
• Bank pre-authorization prior to arrival to guarantee the reservation.
• Payment on site, in full or in part, upon arrival or departure.

The hotel reserves the right to request:

• A valid credit card.
• A valid form of identification.
• The presence of the person who made the reservation at check-in.

If the credit card preauthorization is declined or if the reservation cannot be guaranteed in accordance with the terms of the booked rate, the hotel may cancel the reservation after notifying the guest.

Changes and Cancellations

The options for changes or cancellations depend exclusively on the rate booked.

The specific terms and conditions are reviewed before the reservation is confirmed.

Check-in

Check-in

• Starting at 3:00 p.m.

Check-out

Check-out

• Until 11:00 a.m.

Subject to availability, early check-in or late check-out may be offered for an additional fee.

Late-night arrivals

The front desk is open 24 hours a day.

However, to ensure a high-quality welcome, arrivals between 11:00 PM and 5:00 AM are only possible with prior approval from the hotel.

Room occupancy

Rooms are reserved exclusively for guests listed at the time of booking or check-in.

Any additional guests must be reported to the front desk.

The hotel reserves the right to refuse access to any unregistered person or to charge an additional fee when the booking terms and conditions so provide.

Minors

The person making the reservation must be of legal age.

Minors not accompanied by a parent, legal guardian, or expressly authorized adult are not permitted to stay alone at the hotel.

Identity Verification

For security reasons, to prevent fraud, and to comply with legal obligations applicable to hotels, the Hôtel Saint-Charles reserves the right to request the presentation of a valid official form of identification.

The hotel may also verify that the person presenting themselves at the front desk is indeed the person named on the reservation.

If a guest is unable to provide proof of identity or if the information provided appears to be clearly inaccurate, the hotel may refuse access to the room or cancel the reservation in accordance with applicable regulations.

Guest Conduct

Guests agree to behave respectfully toward the staff, other guests, and the hotel’s facilities.

Any behavior that is violent, threatening, abusive, discriminatory, or likely to disturb the peace of the hotel may result in the immediate termination of the stay without a refund.

The following are specifically prohibited:

• Parties.
• Unauthorized gatherings.
• Noise disturbances.

Damage

Any damage observed in a room or in common areas may be billed at the actual cost:

• Repairs.
• Replacement of equipment.
• Room downtime.

No Smoking

The entire facility is strictly non-smoking.

Failure to comply with this policy may result in charges for:

• Restoration costs.
• Charges related to the room’s unavailability.

Lost and Found

Found items are held for a reasonable period of time.

They may be returned at the guest’s request, at the guest’s expense.

Liability

The Hôtel Saint-Charles takes all reasonable measures to ensure the quality of the services provided.

Its liability is limited in accordance with the terms of French law.

Personal Data Protection (GDPR)

Personal data is collected exclusively for the purposes of managing reservations and customer relations.

In accordance with the General Data Protection Regulation (GDPR), each guest has:

• The right of access.
• The right to rectification.
• The right to erasure.
• The right to restriction of processing.
• The right to object to the processing of their data.

Any request may be sent to:

• reception@saintcharleshotel.fr

Telemarketing

In accordance with Article L.223-2 of the French Consumer Code, any consumer may register free of charge on the Bloctel do-not-call list.

Consumer Mediation

In accordance with Articles L.611-1 et seq. of the French Consumer Code, any customer who has submitted a written complaint to the Hôtel Saint-Charles customer service department and has not received a satisfactory response may file a complaint with the consumer mediator free of charge.

The Hôtel Saint-Charles participates in the MTV (Tourism and Travel Mediation) mediation program through the UMIH.

Ombudsman Contact Information

• MTV – Tourism and Travel Mediation
• P.O. Box 80 303
• 75823 Paris Cedex 17
• Website: www.mtv.travel

Submitting a case to the mediator is free and should be done only after attempting to resolve the issue amicably with the establishment.

Force Majeure

The Hôtel Saint-Charles shall not be held liable for the total or partial failure to fulfill its obligations in the event of force majeure or exceptional circumstances beyond its control.

Governing Law

These General Terms and Conditions of Sale are governed by French law.

In the event of a dispute, the French courts shall have jurisdiction, subject to prior recourse to the consumer mediation process where applicable.